FAQ
Questions already on the forum
The live FAQ is a closed forum from 2008. The questions are still the right ones. The answers below follow what the rest of the site actually does.
Should I worry about liability if I answer a question?
You are responsible for what you post. ENGcom can remove material, and the terms say you must not make misleading claims. Do not present a forum reply as certified advice.
What if I disagree with a ranking?
Suppliers are told when a ranking arrives and can reply on the mini-site. The reviewer’s name is not shown. Rankings exist so engineers can compare price, delivery, quality and service without a paid listing jumping the queue.
How do I cancel a user membership?
User registration is free. You can close the account from your profile, or email memberships. Supplier subscriptions are annual and the current site offers a money-back period.
How does a supplier pay?
The current registration page takes card, and the older copy also mentions phone, fax and mail. This proposal keeps card as the default and leaves an invoice path for accounts departments.
How do I change my details?
Open Account. Name, company, address, postcode and password recovery question are the same fields as the live edit-profile form.
The search is not finding anyone.
Drop a filter. Category, industry, field, state and postcode all have to match. Whole-word keyword matching is optional. If the postcode surround is on, results stay near that postcode.
Where did my ranking go?
On the live site it is stored against the supplier and shown as an average, without your name. In this proposal it is saved on this device so you can see the flow without writing to the old database.
Who do I call if the account will not set up?
Technical support is support@engcom.app, which is the address printed on the member registration page.